NOTE：we offer a free one-year warranty for all products purchased from our store at no extra cost. This warranty is included with the product and is not sold separately.

1.Issue Description

Customers are kindly requested to articulate the encountered issue and, if feasible, provide relevant visual documentation illustrating the malfunctioning device. Additionally, proof of purchase, such as an order number or payment screenshot, is necessary for verification purposes.

2.Examination Process

Our engineering team will thoroughly examine the materials submitted by the customer and provide a resolution within one working day.

3.Initial Troubleshooting

Please follow the advice and guidance offered by our team for the initial troubleshooting of your machine.

4.Replacement Process

If, after following our guidance, the machine remains faulty, items will be replaced with a factory refurbished model of equal value when available; otherwise, a new item will be sent. In situations where a replacement is not available or preferred, Furgo will offer a partial refund according to the usage time of the device.

5.Dispatch Timeline

In case of a replacement request, the replacement machine will be dispatched within 3-5 working days upon receiving your confirmation.

1.Geographical Limitation

The Furgo limited warranty is applicable only within the country of purchase. It becomes void if items are transported outside the original country of purchase or if directly shipped from an authorized online purchase to a different country.

2.Replacement Warranty Duration

Warranties for all replacements mirror the original defective item's warranty timeframe or extend for 3 months after replacement, whichever duration is longer. Once products have undergone a full refund, warranties on these items become void.

3.Warranty Claim Validity

Warranty claims for product defects are valid for 90 days after initiating the warranty claim. Claims cannot be processed beyond the original warranty timeframe or the 90-day warranty claim request period, whichever duration is longer.

• Free products.

• Lost or stolen products.

• Repairs conducted through third parties.

• Damage originating from external sources.

• Products lacking sufficient proof of purchase.

• Items that have exceeded their warranty period.

• Issues unrelated to product quality (after 30 days from purchase).

• Damage resulting from misuse of products, including but not limited to falls, exposure to extreme temperatures, water damage, and improper device operation.