We accept various payment methods, including VISA, Mastercard, and American Express for credit card payments. Additionally, PayPal is available as a direct payment option on our website.

We prioritize the security of all transactions conducted on our platform. Our website employs robust encryption and security measures to safeguard your payment information and ensure a secure checkout process.

Yes, in the event of payment issues or accidental duplicate payments, refunds will be processed promptly. Typically, refunds take three to seven business days to reflect back in your account after issuance.

No, we maintain transparency in our pricing structure. There are no hidden processing fees or additional charges apart from the standard product price. However, expedited delivery incurs a fee of $25, while standard delivery is provided free of charge.

We offer a return policy within 30 days of delivery. You have the option to return any item for a refund within this period.

No, we cover the cost of return shipping as part of our commitment to providing excellent service. You won't incur any additional expenses when returning an item.

The product must be purchased directly from our website, in its original condition, unopened or unused, with all accessories and original packaging intact.

Contact our customer service team at support@tryfurgo.com, providing your order number to request a return or exchange. We will send you a prepaid return label at no cost.

You will receive a tracking number via email once your order ships. You can also track your order via the "Track Your Order" link on our website.

We offer standard delivery (free) and expedited delivery for $25. Standard shipping takes 2-5 business days.

To clean the grooming tools, remove excess fur from the brush and wash it under warm running water. Allow it to air dry before next use.

Yes, Furgo grooming products are designed to be effective and safe for both cats and dogs, regardless of size or coat type.

It depends on your pet's coat. Short-haired pets may need grooming once a week, while long-haired pets may require grooming every 2-3 days.

If your product arrives damaged, please contact our support team immediately. We will either replace the product or issue a refund according to your preference.

Furgo products are designed for both dogs and cats, and can be used on pets with short, medium, or long hair. They are safe for all sizes and breeds.

Yes, Furgo grooming tools can be used on both wet and dry fur, making them versatile for different grooming needs.