Q1: What payment methods are accepted for orders?
We accept various payment methods, including VISA, Mastercard, and American Express for credit card payments. Additionally, PayPal is available as a direct payment option on our website.
Q2: How secure are the payment transactions on your website?
We prioritize the security of all transactions conducted on our platform. Our website employs robust encryption and security measures to safeguard your payment information and ensure a secure checkout process.
Q3: Can I receive a refund if I encounter issues with my payment or make a duplicate payment?
Yes, in the event of payment issues or accidental duplicate payments, refunds will be processed promptly. Typically, refunds take three to seven business days to reflect back in your account after issuance.
Q4: Are there any hidden fees associated with payments or additional charges beyond the product price?
No, we maintain transparency in our pricing structure. There are no hidden processing fees or additional charges apart from the standard product price. However, expedited delivery incurs a fee of $25, while standard delivery is provided free of charge.
2. Refund & Return
Q1: What is your return policy?
We offer a return policy within 30 days of delivery. You have the option to return any item for a refund within this period.
Q2: Are there any additional costs for return shipping?
No, we cover the cost of return shipping as part of our commitment to providing excellent service. You won't incur any additional expenses when returning an item.
Q3: What condition should the returned product be in?
The product must be purchased directly from our website, in its original condition, unopened or unused, with all accessories and original packaging intact.
Q4: How do I initiate a return or exchange?
Contact our customer service team at support@tryfurgo.com, providing your order number to request a return or exchange. We will send you a prepaid return label at no cost.
3. Order & Shipping
Q1:What is your return policy?
You will receive a tracking number via email once your order ships. You can also track your order via the "Track Your Order" link on our website.
Q2: What shipping options are available?
We offer standard delivery (free) and expedited delivery for $25. Standard shipping takes 2-5 business days.
4. Product Usage & Care
Q1: How do I clean the Furgo grooming tools?
To clean the grooming tools, remove excess fur from the brush and wash it under warm running water. Allow it to air dry before next use.
Q2: Can Furgo products be used on both cats and dogs?
Yes, Furgo grooming products are designed to be effective and safe for both cats and dogs, regardless of size or coat type.
Q3: How often should I groom my pet using Furgo products?
It depends on your pet's coat. Short-haired pets may need grooming once a week, while long-haired pets may require grooming every 2-3 days.
Q4: What if my product arrives damaged?
If your product arrives damaged, please contact our support team immediately. We will either replace the product or issue a refund according to your preference.
5. Suitable Pets & Product Compatibility
Q1: Which pets are suitable for Furgo products?
Furgo products are designed for both dogs and cats, and can be used on pets with short, medium, or long hair. They are safe for all sizes and breeds.
Q2: Can Furgo grooming tools be used on wet fur?
Yes, Furgo grooming tools can be used on both wet and dry fur, making them versatile for different grooming needs.
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.
Subscribe today to hear first about our sales 5% discount